Keywords: Site Supervisor, Shift Supervisor, Workshop, Manage work, team management, Tyre technicians, Customer Relationship, Customer Care, documentation, job cards, Generating invoices, MIS, Team Management Skills
Role Purpose: Job Purpose and Scope :-
Site Supervisor is responsible for servicing customers vehicles and manage the activities of the customers workshop.
Dimensions:-
Will the individual be responsible for a budget in their professional capacity (Operating / Capital)? - No
Number of Subordinates reporting to individual - Upto 7 (in one shift)
Main Job Responsibilities :-
• Manage the Workshop and the team of tyre technicians
• Attending to customers and execute job as per the job order (fitting + balancing of tyres and wheel alignment)
• Attend to customer complaints and offer solutions and maintain complete documentation for complaints process
• Maintaining job cards and other documentation related to the Service Centre
• Generating invoices after completion of job
• Managing inventories and periodical review of stocks
• Maintenance of machinery, equipment and other tools at the Workshop
• Preparing various reports and analysis and reporting MIS to line manager
• Housekeeping of the workshop
• Managing a team of tyre technicians
• Training staff on location and developing their skills
• Others as deemed necessary by the line manager or the management for the smooth functioning of the operations
Who will the individual need to contact (internally & externally) to carry out their job responsibilities successfully?
Internal : Co-workers & Colleagues, Warehouse team, Sales Managers, Representatives of the Principals
External : Customers
Will the individual be managing operations and/or approving decisions on SharePoint/SAP and making decisions that
impact the entity’s business and annual budget? - No
