Role Purpose: Job Purpose and Scope: To visit customers site for call to diagnose & resolve technical problems to customer satisfaction. Main Job Responsibilities: Plan visits as per service calls assigned by Call centre agents • Call customers for appointment and other related required information • Log the service call in system & keep updating as per the workflow. • With prior appointment ,visit customer home/site to diagnose & solve technical problems. • In case spare parts is required, advice customer on the estimated cost & take prior approval/advance payment for placing request for spare parts. • Responsible to carry vital replace components required to repair the appliances & log them on use for audit purpose. • Ensure collection of defective parts of appliance under warranty from customers. • Responsible to raise manual/Tax invoice & collection of payment/submission of the cash to the assigned call centre team member • ensuring completion of job closure within defined TAT (Turnaround Time). • Ensure company car is maintained well • Wherever required inform customer on new product prices/accessories & book the sales Ensure customer place is kept clean/no damage • To strictly adhere to all procedures and comply with safety, other procedure & policy of the company.

Role Purpose: a) Request quotes, negotiate T&C and prepare purchase orders. b) Determine if inventory quantities are sufficient for needs, ordering more materials when necessary. c) Respond to customer and supplier inquiries about order status, changes, or cancellations. d) Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems that may arise. e) Review requisition for orders in order to verify accuracy, terminology, and specifications. f) Negotiate payment terms with new vendors and improvement of payment terms with existing vendors. g) Review of contract documents / commercial clauses h) Review, recommend options for clearing slow moving inventory i) Management of optimum inventory levels with the objective of avoiding excessive ordering and to avoid stock out situations. j) Development of vendors for the existing product portfolio, wherever possible k) Evaluation and rating of vendors and working with them to improve upon weak area

Role Purpose: • Responsible to assist Project Managers in all operational aspects of the sales process such as preparing quotations, proposals, and other administrative tasks under the supervision of the LDS Manager. • Lighting Control RFQ / Tender review and discussions with contractors • Prepare technical submittals, knowledgeable in preparing and evaluating technical specifications. • Highly efficient in Microsoft excel/ pivot table.

Role Purpose: • Handling small projects, discovering and tracking new sales prospects, negotiating deals and ensuring high levels of customer satisfaction. • Arranging sales visits with prospective clients • Giving product demonstrations • Maintaining proper sales and performance records • Negotiating sales contracts and designing packages • Negotiate the terms of an agreement and close sales • Gather market and customer information and provide feedback on buying trends • Achieving sales targets • Making scheduled follow up phone calls with clients. • Reporting sales activity on a weekly basis to the Sales Manager. • Regularly updating the sales pipeline.

Role Purpose: • Responsible for Services Sales (Brown Field) of Medium Voltage Electrical equipment. (Switchgear, Transformer, Substations, etc) • Primary accountabilities include identifying new business opportunities by generating inquiries, making offers, negotiating & finalizing the project. • Desired candidate should have strong market knowledge with at least 4+ years of experience on the same field is required.

Role Purpose: o Identify potential customers in allocated territory, conduct due diligence and sell company’s products o Formulate daily / weekly customer visit plan with help of line manager to service and sell to assigned and new customers o Selling and servicing preassigned customers in designated territory o Achieve set sales targets and collection goals o Make product presentations to potential corporate and fleet customers o Merchandizing, increasing in-shop share and distributing marketing collaterals at point of sales o Prepare orders / invoices and collecting cash / cheques for sales executed o Visit required number of customers / outlets per day / per week o Keep self and supervisors abreast on competitors activities and report with details using report formats o Devise sales and promotions strategies for increase of product market share o Manage a team of up to 2 to 3 executives o Prepare various activity reports (e.g. daily, weekly, monthly sales reports, outstanding recoveries, etc…) o Others as deemed necessary by the line manager or the management for the smooth functioning of the operations.

Role Purpose: Job Purpose and Scope Conducting credit checks on new and existing customers, resolving customers problems arising our of invoice payments, and reconciling complex month-end accounts. Report outstanding issues and highlighting potential debtor problems to the management RESPONSIBILITIES • Assist in the creation of policies and procedures that ensure timely payments while maintaining a high level of customer retention • Ensure credit and collection policies and procedures are followed within the team • Evaluate new credit requests and review customers’ credit rankings with banks and Al Etihad Credit Bureau • Liaise with sales department in order to resolve credit issues • Assess customers’ existing situation and help decide on whether or not to offer / extend / enhance the credit • Handle internal queries on payments, ensuring customers pay on time • Ensure debts are paid in a timely manner; chase overdue invoices by telephone, email and letters within agreed timelines while maintain accurate records of such follow up activities • Maintain contact with customers to ensure debts are managed as necessary • Identify changes in payment patterns and propose actions to avert indebtedness • Provide accurate advice on billing queries and respond promptly and completely to both customers and internal queries. • Send out monthly accounts statements, letters as required from time to time • Follow instructions of Group Finance related to post dated cheques submissions & recording; on special cases consider all necessary actions to safeguard the interest of the company and the client. • Negotiating re-payment plans and settlements with debtors, including fixing terms and conditions • In case where a customer stops paying or pays late then take prescribed procedure to start legal action to collect the money owed (if necessary) and in case of bankruptcy, report to the management about the strategies to ensure recovery • Prepare and present various reports (daily, weekly, monthly, quarterly) for department / management's review • Others as deemed necessary by the line manager or the management for the smooth functioning of the operations.