Role Purpose: <p><strong><u>Group Business Process Manager</u></strong></p><p>The Business Process Manager evaluates, designs, executes, measures, monitors, and controls business processes. The role holder ensures that business process outcomes harmonize with an organization's strategic goals. </p><p>The Business Process Manager is responsible for facilitating the execution of the Group's strategic priorities as an independent transformation enabler, managing strategic cross-functional programs and process reengineering projects. </p><p><strong>Process Management & Improvement</strong></p><ul><li>Manage comprehensive end-to-end strategic process improvement initiatives to deliver process simplification, re-engineering, digitization, and automation using methods like Lean Six Sigma, Design Thinking, Value Stream Analysis, etc., that drive customer experience, innovation, growth, efficiency and effectiveness. </li><li>The role holder is also responsible for identifying short-term improvement and long-term value creation opportunities, generating a positive impact and change at all levels of the organization, in close collaboration with the leadership teams at corporate & Group Entity Management to drive and achieve strategic priorities.</li><li>Translate the strategic plan into an actionable and quantitative execution agenda to design and define the transformation strategy in alignment with Group's overall business strategy</li><li>Manage transformational programs and projects; identity and structuring problems; analyze root causes; develop and recommend solutions; mitigate identified risks while managing a complex stakeholder landscape in collaboration with corporate and functional points of contact teams as per the agenda initiative</li><li>Understand operating model & commercial objectives and map the business architecture, analyze existing "as-is" processes leveraging different techniques and methods, including documenting the current processes. </li><li>Gather requirements and use cases from SMEs using interviews, document analysis, requirement workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis. </li><li>Lead analysis of business performance results, customer feedback, audit reports, and other business data to identify significant business improvement opportunities and mobilize transformational business process improvement projects. </li><li>Lead the design and realization phases of business process-related projects by designing business processes against standards (benchmarks), managing change and organizational impact, and delivering significant, measurable, and sustainable business improvement results. </li><li> Lead performance analysis and business review sessions to identify gaps and priorities of major business improvement opportunities. </li><li>Validate process improvement post-implementation to review new procedure compliance and identify further opportunities for process optimization. </li><li>Develop a relevant program/project-specific metrics, scorecards, risks, and issues analyses to report on progress and impact continuously to the leadership teams</li></ul><p><strong>Process Digitization</strong> </p><ul><li>Support the digital transformation program by identifying and prioritizing automation and digitization use cases within existing and identified processes. </li><li>Proactively communicate with Digital and Group IT Applications teams to define and implement system solutions. </li><li>Support agile delivery squads with the user story, acceptance criteria, and definition of done documentation based on identified process improvement opportunities. </li></ul><p><strong>Process Governance </strong></p><ul><li>Document policies and procedures as per division standards. </li><li> Identify areas of opportunity within existing processes. </li><li> Conduct process audits to identify non-conformities. </li><li> Provide process insights and reporting to process owners for effective decision making</li><li> Identify and contribute to the development of best practices across the organization, capturing learnings from within as well as externally by staying abreast of the industry and the competition, and prepare monthly/quarterly updates to the community</li><li>Responsible for the preparation of business presentations and reports related to Strategy & Transformation efforts for various stakeholders, on a periodic and ad hoc basis as and when required.</li><li> Develop standards and best practices of program and project management to achieve consistency of delivery and solving for challenges faced throughout design and execution</li><li>Promote a team culture of high performance, innovation, collaboration, agility and continuous improvement, as well instilling ownership, and accountability.</li><li>Manage cross-functional initiatives and ensure on-time delivery with a high level of accuracy</li><li>Ensure regular information exchange with all relevant stakeholders and update them on the development progress across projects</li><li>Build relationships and maintain strong partnerships with key personnel to help achieve organizational goals</li><li>Collaborate with key stakeholders to ensure clarity of the specifications and expectations </li></ul>

Role Purpose: Job Purpose and Scope To sell MAC Al Gurg's sanitary ware products to the projects segment within the region and maximize the sales of sanitary ware and building material products. Main Responsibilities: Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales campaigns to accommodate the goals of the company. Initiate sales process by scheduling appointments with Architects and Interior designers; understanding their requirements, making sales presentations. Generating new business through sales leads obtained from different channels of inquiries To identify opportunities by studying consumer requirements; obtained by through market research. To explore new markets and deliver products and services for continued sustainable growth. Ensure the total end-to-end sales cycle of every deal including logistics, delivery and collection of payments. Meet prospective customers and convert to Sales opportunities. Negotiate and finalize sales deals after approvals from the Senior Sales Manager. Negotiate purchase prices with Principals on a regular basis as per the contracts at hand. Negotiate credit terms with existing clients and propose the same for new customers. Work along with the sales coordinator, warehouse and other support staff to complete ongoing projects on a timely basis and ensure no delays in delivery. Ensure collections are made in a timely manner as per the contractual periods agreed. Preparing sales proposals and quotations for submission to clients. Prepare contracts and get reviewed by the senior manager.

Role Purpose: Job Purpose and Scope: To sell AGP's Industrial paint products to Oil and Gas / steel fabricators / Potential OEM Customers / Blasting cleaning companies and meet the sales plan on a continuous basis along with meeting sales targets by penetrating new projects and assisting in creating brand awareness Main Job Responsibilities: 1. Drive sales and identify commercial opportunities to meet and exceed sales targets as given by the Line Manager 2. Track and keep a record of all sales orders and report accurate figures 3. Play an active role in the increase of share through market penetration in business through new consumers 4. Assist customers in making product selections based on their requirements and product specification 5. Play an integral role between business, customer and potential markets by communication 6. To ensure to achieve all top line revenue along with gross margins 7. Maintain and develop relationships with existing customers 8. Possess a high level of presentation skills to customers 9. Contribute information to market strategies and products developments 10. Resolve all queries received with full customer satisfaction 11. Ensure compliance in a timely manner on all customer hygiene-related issues like valid Trade licenses, Account Reconciliation, collection of Balance Confirmation, etc. 12. Adhere to all ISO-related requirements on time including customer satisfaction survey 13. Build and maintain a good working relationship with Internal / External clients 14. Ensure Health and Safety measures are maintained

Role Purpose: Job purpose & scope: To manage key accounts, generate revenues by retaining existing customers, developing new markets and maximizing sales opportunities within them. Key Responsibilities: To explore new markets and deliver products and services for continued sustainable growth. To identify opportunities by studying consumer requirements; obtained through market research. Generating new business through sales leads obtained from different channels of inquiries. Preparing sales proposals and quotations for submission to clients. Initiate sales process by scheduling appointments; understanding account requirements and making the initial presentation. To provide actual sales & projection results by preparing and submitting sales reports on a daily/monthly/quarterly/ 6 months basis. To Prepare follow-up to ensure payments are received on a timely basis. To collect job completion certificate from the client and follow up for timely collection of payment. Maintain good relationships with current and potential clients. Understand and duly follow all statuary and legal compliances of the company.