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Technician in Dubai - United Arab Emirates

Experience: 4 - 8 yrs.
Education:Basic - Diploma(Mechanical)
Nationality: Any Arabic National, Any European National, Indian, Filipino
Industry Type: Consumer Durables / Consumer Electronics
Functional Area:Installation / Maintenance / Operations / Repair Jan 29, 2020

Job Description

Job Purpose and Scope

To visit customers site for call to diagnose & resolve technical problems to customer satisfaction.

Main Job Responsibilities

Plan visits as per service calls assigned by Call centre agents

• Call customers for appointment and other related required information

• Log the service call in system & keep updating as per the workflow.

• With prior appointment ,visit customer home/site to diagnose & solve technical problems.

• In case spare parts is required, advice customer on the estimated cost & take prior approval/advance payment for placing request for spare parts.

• Responsible to carry vital replace components required to repair the appliances & log them on use for audit purpose.
• Ensure collection of defective parts of appliance under warranty from customers.

• Responsible to raise manual/Tax invoice & collection of payment/submission of the cash to the assigned call centre team member

• ensuring completion of job closure within defined TAT (Turnaround Time).

• Ensure company car is maintained well
• Wherever required inform customer on new product prices/accessories & book the sales
Ensure customer place is kept clean/no damage

• To strictly adhere to all procedures and comply with safety, other procedure & policy of the company.

Desired Candidate Profile

Minimum Experience, Educational & Competencies Requirement

• Prefers ITI/Diploma in Mechanical Engineering
• Two years of experience in a technical service of appliances
• Good Communication skills
• Ability to identity, trouble shoot and provide solutions to technical problems
• Computer literate
• Possess valid UAE light duty driving license.

Keyword: Technician, Call centre agents, electronics
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