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Manager – IT Applications in Dubai - United Arab Emirates

Experience: 12 - 14 yrs.
Education:Basic - Bachelor of Technology/Engineering(Computers)
Nationality: Any Nationality
Industry Type: Construction / Civil Engineering
Gender: Female
Functional Area:IT Software Aug 9, 2020

Job Description

Overall management of SAP ERP and other IT applications. Plan, design, develop and implement the ERP and other related applications that is flexible and scalable by configuring, maintaining and optimizing all related database, source code, integrated systems and other third-party applications and thereby ensure a robust platform for business operations.


• Lead and implement corporate strategy projects within IT / Organization as required and ensure the successful delivery of those systems with a clear ROI
• Lead IT business application projects and responsible for designing new system adoption and implementation roadmap to ensure optimum utilization of existing applications by driving the same across departments.
• Identify study and analyze new requirements for Applications / Automation to improve the process flow of various functional departments. Designing the application requirements and taking up with the vendors for development and implementation based on necessary approvals.
• Develop and maintain strong working relationships with key stakeholders/users at all levels to understand their business drivers and work with the systems analyst to understand requirements and deliver/promote technical solutions as appropriate.
• Provide subject experience, implementation skills for ERP, Customer Relationship (CRM) and other cloud based solutions
• Ensure that the suite of existing and future proposed global business systems (ERP, CRM, IT Service, Business Intelligence, Document Management, Intranet and integrated Communications) are fully deployed, supported and well communicated within the business
• Responsible for Maintaining the Compliance on the Application Licenses
• Administer and monitor maintenance and support agreements.
• Generate application user lists and assure all critical systems access is appropriate; complete Quarterly User Access Audits.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Provides the technical oversight and leadership necessary to accomplish work with necessary understanding and alignment with peer unit leaders.
• Ensure change control for all business applications and conduct thorough System/UAT testing prior to a full and controlled release
• Responsible for project budgets and while ensuring that expenditure and resources are tracked throughout the project lifecycle and remains within project tolerance.
• To develop and maintain system documentation and procedures that includes but is not limited to Application Support Procedures System and Technical Configuration Documentation User Training for new systems
• Provide technical expertise in the development of new and existing applications, which includes assessing the requirements of new workflows and liaising with different stakeholders at all touchpoints to ensure business needs are fulfilled and project timelines are met.
• Provide support outside core hours for extended support during project implementations when required by the business
• Deliver outputs set by the Group IT Head within agreed and acceptable timelines, quality standards and cost measures.
• To manage and develop data integrity and security standards for the systems, co-coordinating requests for access within agreed parameters.
• To organize regular meetings with system users to maintain a working awareness of their service operations
• Manage and plan a schedule for the safe introduction of new releases/patches to meet service requirements.
• Establish application service performance and benchmark metrics as part of regular system performance reviews

Desired Candidate Profile

MINIMUM Requirements
Education/ Qualifications
• Graduate or Post Graduate Degree in Computer Science/Information Technology or equivalent.
• Certifications within SAP Domain will be an added advantage.
• PMP Certification is preferred.
• Minimum of 12-14 years of experience in managing & implementing IT applications.
• Project management experience through at-least more than one project management life cycle.
• Functional knowledge of IT within different industries.
Functional Skills & Specific Knowledge
• Possess strong hands-on/technical knowledge of ERP & other applications like SAP, CRM, Open Text, SharePoint etc.
• Ability to deliver projects with tight deadlines and budgetary limitations.

Keyword: Manager – IT Applications, PMP, IT application, SAP ERP Implementation, CRM
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