Current Openings
    Technician - Home Appliances
    (5 - 10 yrs.)
    Dubai - United Arab Emirates
    Keywords: Home Appliances, Repair & Maintenance, Repair Technician, Service Technician
    Role Purpose: Job Purpose and Scope: To visit customers site for call to diagnose & resolve technical problems to customer satisfaction. Main Job Responsibilities: Plan visits as per service calls assigned by Call centre agents • Call customers for appointment and other related required information • Log the service call in system & keep updating as per the workflow. • With prior appointment ,visit customer home/site to diagnose & solve technical problems. • In case spare parts is required, advice customer on the estimated cost & take prior approval/advance payment for placing request for spare parts. • Responsible to carry vital replace components required to repair the appliances & log them on use for audit purpose. • Ensure collection of defective parts of appliance under warranty from customers. • Responsible to raise manual/Tax invoice & collection of payment/submission of the cash to the assigned call centre team member • ensuring completion of job closure within defined TAT (Turnaround Time). • Ensure company car is maintained well • Wherever required inform customer on new product prices/accessories & book the sales Ensure customer place is kept clean/no damage • To strictly adhere to all procedures and comply with safety, other procedure & policy of the company.
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    Credit Controller
    (5 - 7 yrs.)
    Dubai - United Arab Emirates
    Keywords: Credit Controller, accounts, Accountant, SAP, commerce, finance, credit check
    Role Purpose: Job Purpose and Scope Conducting credit checks on new and existing customers, resolving customers problems arising our of invoice payments, and reconciling complex month-end accounts. Report outstanding issues and highlighting potential debtor problems to the management RESPONSIBILITIES • Assist in the creation of policies and procedures that ensure timely payments while maintaining a high level of customer retention • Ensure credit and collection policies and procedures are followed within the team • Evaluate new credit requests and review customers’ credit rankings with banks and Al Etihad Credit Bureau • Liaise with sales department in order to resolve credit issues • Assess customers’ existing situation and help decide on whether or not to offer / extend / enhance the credit • Handle internal queries on payments, ensuring customers pay on time • Ensure debts are paid in a timely manner; chase overdue invoices by telephone, email and letters within agreed timelines while maintain accurate records of such follow up activities • Maintain contact with customers to ensure debts are managed as necessary • Identify changes in payment patterns and propose actions to avert indebtedness • Provide accurate advice on billing queries and respond promptly and completely to both customers and internal queries. • Send out monthly accounts statements, letters as required from time to time • Follow instructions of Group Finance related to post dated cheques submissions & recording; on special cases consider all necessary actions to safeguard the interest of the company and the client. • Negotiating re-payment plans and settlements with debtors, including fixing terms and conditions • In case where a customer stops paying or pays late then take prescribed procedure to start legal action to collect the money owed (if necessary) and in case of bankruptcy, report to the management about the strategies to ensure recovery • Prepare and present various reports (daily, weekly, monthly, quarterly) for department / management's review • Others as deemed necessary by the line manager or the management for the smooth functioning of the operations.
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